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Keras
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Quote: Originally posted by Herr Haber  | Order placed on the first of June, called on the 13th to say hello and get to know them.
I was told my order would leave the next day as they were waiting on ampoules.
Today is 7th of July, my order hasnt been shipped yet.
I'm pissed off and pretty sure I wont ever do business with them if they actually manage to ship me my order someday.
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I don’t think they should be held responsible. Frankly, delays have increased exponentially lately, and so did lead times. I had to wait quite a lot
for my bottle of phosphorus pentoxide. It came from Roth. When I checked on the Roth website, directly, I saw that the lead time wasn't even
available.
There’s shortage of everything these days. Now, what I do is ask them beforehand what they do have in stock in a list of reactants I want, and more
or less tailor my orders to fit their own supplies. That way, I don’t have to wait.
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Herr Haber
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In the meantime I dropped a message on their chatbot and got a tracking number.
I hope their packaging is good. Those 144 ampoules were not cheap !
The spirit of adventure was upon me. Having nitric acid and copper, I had only to learn what the words 'act upon' meant. - Ira Remsen
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Tsjerk
International Hazard
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Their packing is OK. I also got to know their shitty "yes, we are shipping tomorrow" which actually means next month. But in the end they ship...
Actually they even send me some items that were on backorder twice... The first time I got a package out of the blue. Normally they send a tracking
number when actually sending something. Two weeks later I got a tracking number for the same parcel. I thought it was probably a late processing of
the first order or something. But the next day I actually got the package a second time....
I didn't tell them, if they would have perfect spot-on customer service every time I probably would. But they even screwed me by combining two orders
and then delaying the one order with the item of the separate order... So no, this double delivery is mine.
I don't know how easily deoplosmiddelspecialist sends abroad, and they also put items on backorder, but at least they ship what they have got and
don't delay the complete order because one item is not available.
[Edited on 7-7-2022 by Tsjerk]
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woelen
Super Administrator
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Laboratoriumdiscounter is quite good to my opinion. I wrote a review about that shop and gave them 7 out of 10 points and told that if things were
organized better, then they would get 9 or even 10 points. The quality of their products is good, or sometimes even excellent. One of my recent orders
contained HBr 48% for a very competitive price and the liquid really is clear, just a very very pale yellow, when you are looking through a liter of
liquid in the long direction of the bottle. I have had HBr 48% before from other sellers and the liquid I obtained always was looking like piss. I
have similar experience with their CuSO4.5H2O and their DMF. No smelly shitty half-decomposed stuff, but nearly odorless, perfectly colorless.
I placed several orders. With two of them, I had to wait and send reminders, or I received a partial shipment and had to wait a long time for the
remaining part. The other orders just went fine, I received them in two days. I told them in my review, that it is my impression, that if things go
according to the standard order handling process, then things are fine, but if an exception occurs somewhere in the process, then their organization
is not prepared to handle the exception in the right way. They must improve that. I received a positive response to my review and they admitted that
things could be improved. Since then, I already ordered two times again (one order of DMF and methanol, and some pyridine and diisopropyl ether), and
both orders went smoothly.
I also have good experience with deoplosmiddelspecialist. They even sell 30% NaClO3 (solution in water). This is within EU-regulations, but allows
hobbyists to obtain pure chlorates at a decent price. I intend to use it for experiments in making perchlorate of it by means of electrolysis.
Unfortunately, deoplosmiddelspecialist hardly ships anything abroad. Only really innocuous things are shipped abroad. Inside the Netherlands they ship
nearly everything for very reasonable shipping costs. Only some items need ADR-shipping, e.g. NaBH4.
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Keras
National Hazard
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To top it up with their slightly messy way to handle things, I happened once to order calcium hypochlorite and received potassium nitrate instead.
Since ordering KNO₃ requires normally an EUA, I was happy to keep it and just ordered calcium hypocrite again, which I received fine at the next
shipment.
They must be quite a few working there, and they have considerably expanded their offer, which inevitably leads to mishaps and blunders. The
non-chemical stuff they sell is not as attractive, though. Some items are fairly priced, but most of them are very dear, even by ‘current’
standards.
[Edited on 8-7-2022 by Keras]
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Herr Haber
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All things considered, a normal experience so far.
Everything you mentioned: from "yes we ship tomorrow" to having to wait a month wondering if anyone has seen my order I have experienced personnally
from several big lab suppliers. It's *not* a Laboratoriumdiscounter thing only.
Sometimes I've received a little bit more (actually, everyone from whom I bought 2.5 liters of anything ended up sending me 3x1l. Shame, I could reuse
2.5l jugs for liquid waste.)
Other times I received the wrong items, partials were sent without notice (up to 4 for 1 order from my main supplier but they know me best). When I
order several size HDPE jars with inner lids and caps and all 3 arrive in separate parcels I wonder what kind of dope their logistics department runs
on ! 
But back on the order. I assume they didnt ship because some chemicals were missing. And... uh... 10 disposable scalpels. I couldnt have thought these
would be on backorder 
The missing chemicals are quite common so a bit of a suprise aswell. Oh well, I can do with alternatives for a while.
As Tsjerk said, the packaging is OK. Actually, I would call that excellent and it's one of my main criteria when I decide if I want to continue
working with a supplier.
My next order will include ADR and a couple of "intent of use" (for acetone ? really ?). I guess I'll see how they deal with that.
I was surprised the 0.5L THF was sent in an UN HDPE bottle instead of a metal can (and no ADR though the same amount of diethyl ether would be). I
know these things are sturdy but against THF ?
I'm thinking about repackaging this to an Al bottle.
Agree with your ratings and reasons Woelen. I would compare them to APC Pure (UK) I saw you mention their HBr but already have a little bit. Enough
for the little bromate I have.
Not nearly enough to fill 144 ampoules with bromine
Those 10ml ampoules are just beautiful, excellent, perfect quality. Thinking about all the possibilities I now have makes me giddy. Displays, gifts,
pre-weighting sensitive chemicals... Oh, that's gonna be fun !
Price is high but it'll save so much time, hazards, thinking over test tubes that It's a non issue.
But all that will have to wait ! Vacation time next week !
The spirit of adventure was upon me. Having nitric acid and copper, I had only to learn what the words 'act upon' meant. - Ira Remsen
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teodor
National Hazard
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20th March 2023: a Hempel column with vacuum jacket was ordered
Several monthes later: when it will be delivered? The answer: in 2-3 weeks.
24th October 2023: please make the moneyback
few days later: they asked my bank account number. I provided it.
still nothing: no column, no money on my account ....
So, I wouldn't recommend this supplier.
[Edited on 9-1-2024 by teodor]
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Fery
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I have also very bad experience with them. I ordered only once from them and that was also the last time (beginning of January 2023). I received only
some of the items, only after few emails and only after few months. Asking for returning money for missing items required repeated emails (I had money
back in October 2023). Waste of time ordering from them and apparently for some less lucky people also financial loses. Never ever again!
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Raid
Hazard to Everyone
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I might try ordering some methylamine from this site and see how it goes. It's surprising to find it for as cheap as it is.
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Texium
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| Quote: Originally posted by Raid | | I might try ordering some methylamine from this site and see how it goes. It's surprising to find it for as cheap as it is. |
Ordering methylamine from overseas sounds like a fine way to invite the DEA into your home. You might want to reconsider.
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Raid
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| Quote: Originally posted by Texium | | Quote: Originally posted by Raid | | I might try ordering some methylamine from this site and see how it goes. It's surprising to find it for as cheap as it is. |
Ordering methylamine from overseas sounds like a fine way to invite the DEA into your home. You might want to reconsider.
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Indeed, I'll make sure to let everyone know if I get raided.
I'm decent at explaining my way out of things so I think that I'll be fine.
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Texium
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That may be so (though I doubt it), but how would your parents feel about the DEA coming to knock?
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Raid
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Your allowed to posses methylamine if you do not have the intent to manufacture illicit materials with them. I just need as its a very good reducing
agent.
[Edited on 14-2-2024 by Raid]
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AnonGuy
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It appears they only ship within EU?.....
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woelen
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Methylamine is not such a good reductor, actually, it's only weeakly reducing. Even dichromate is not reduced to chromium(III) by methylamine or
methylammonium ion.
As a gas at high temperature, it acts as a reductor, e.g. it is flammable (much more so than NH3), but solutions in water are only weakly reducing. If
you want a decent reductor, then use hydrazine hydrate. That is much more reducing (but also much more toxic).
[Edited on 16-2-24 by woelen]
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Raid
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| Quote: Originally posted by woelen | Methylamine is not such a good reductor, actually, it's only weeakly reducing. Even dichromate is not reduced to chromium(III) by methylamine or
methylammonium ion.
As a gas at high temperature, it acts as a reductor, e.g. it is flammable (much more so than NH3), but solutions in water are only weakly reducing. If
you want a decent reductor, then use hydrazine hydrate. That is much more reducing (but also much more toxic).
[Edited on 16-2-24 by woelen] |
Thanks for the info, I had some aq. hydrazine but it was a bit annoying to synthesis due to the equilibrium reaction. And I just don't really like
working with it that much.
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woelen
Super Administrator
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| Quote: Originally posted by teodor | 20th March 2023: a Hempel column with vacuum jacket was ordered
Several monthes later: when it will be delivered? The answer: in 2-3 weeks.
24th October 2023: please make the moneyback
few days later: they asked my bank account number. I provided it.
still nothing: no column, no money on my account ....
So, I wouldn't recommend this supplier.
[Edited on 9-1-2024 by teodor] |
How is the status of this order now?
At the start of March, I ordered 500 grams of tetramethylammonium chloride and 500 ml of aqueous trimethylamine. The trimethylamine was shipped fairly
quickly after ordering, but I did not receive the tetramethylammonium chloride. After well over two months, I contacted them about the
tetramethylammonium chloride and it appeared that they had no back-order to their supplier TCI for that compound. This was due to some error in their
process. When I ordered, the tetramethylammium chloride was not in stock at TCI. Apparently, at that time, they did not order it and put my order on
status 'nalevering', which means something like 'subsequent delivery'. When TCI had this chemical in stock again, they did not order it and so, my
order kept status 'nalevering' indefinitely 
I called them, and after the call, they ordered the chemical at TCI, and a week later, it was shipped. So, after some action from my side, things were
OK.
In the meantime I also had another order, some Na2S2O8, some Al-sulfate and some triethanolamine. This order I received just a few days after
ordering.This was last week.
So, all in all, Laboratoriumdiscounter to my opinion still is a good seller with a nice selection of chemicals, but their internal business processes
still can be improved, especially if there is some non-happy flow in their processes.
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teodor
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Well, I wrote some not-so-friendly email to them and after that I've got the moneyback with the suggestion "the fastest way to contact us is by using
the “My Account”. There is still some KOH ordered 1-2 years ago and still not delivered.
Now I would buy things like the hempel column from glasatelier-saillart.be. Jan Saillart is very accurate in doing business but most of things usually
takes 3 weeks to be back-ordered and delivered, but in my situation I've lost more than 1 year writing kindly emails and waiting promises from
laboratoriumdiscounter.
I am making some rearrangements in my laboratory so I (hope temporarily) suspended buying new chemicals/equipment, instead I am ordering some
microscope equipment from Zeiss as well as acoustical equipment for performing my sound experiments (as you can imagine in the same room). Well, I
don't see the same situation with business processes in other shops/companies - I contacted many small sellers last year for very specific studio
equipment all over the globe. But by some reason all kind of funny things last years happen only with chemical suppliers.
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Keras
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| Quote: Originally posted by teodor |
Now I would buy things like the hempel column from glasatelier-saillart.be. Jan Saillart is very accurate in doing business but most of things usually
takes 3 weeks to be back-ordered and delivered, but in my situation I've lost more than 1 year writing kindly emails and waiting promises from
laboratoriumdiscounter.
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I didn't know that glass blower. Has a lot in his catalog. A pity he is on the wrong side of Belgium! 
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teodor
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)))
Why do you have no such good glassblowlers in the proper part?
By the way, I bought a spiral condenser made by themselves, it is of top quality.
[Edited on 13-6-2024 by teodor]
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Keras
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Oh, I do. My personal glass blower is in Alsace. He too makes premium grade objects. Is probably a smaller company, though, because he has no website
and does not really do anything outside glass blowing. And even then, he has to rely on a third party for quartz-based glassware, which, he told me a
few weeks ago, was very very hard to come by these days. Fortunately he still had scraps of former stock, out of which he was able to cut out a hollow
tube I will use to test several pyrolysis experiments (ketene, maybe trying sulphur dioxide to trioxide conversion over vanadium pentoxide).
Tot ziens!
[Edited on 13-6-2024 by Keras]
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Anthracene
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I ordered at laboratorium discounter twice. First time everything was quickly delivered. The second time one item was missing. After I mailed and
asked about it I was told it was being ordered and it will be delivered shortly. After a month of waiting I mailed again and then got my money back
instead.
This was slightly annoying, but since there is not a ton of options for hobbyists I still consider them a valuable source.
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