Have you checked the heating element?
Maybe the wire is broken but still have contact sometimes.
It would be helpful to try find out/narrowing down in what region the problem is located.
When the fault is present, is anything else working like stirring, the LED diodes on the front?
When the fault is randomly present its often a faulty solder joint or a broken heating wire.
If nothing works when fault is present the fault is often in the power supply region.
As the 2 units seem ta have same fault you are correct in looking around on the net, maybe its a known issue with this brand and model.
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