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hissingnoise
International Hazard
Posts: 3940
Registered: 26-12-2002
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Mood: Pulverulescent!
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They don't look like HT lines - they're supposedly linked to depression but a depressed thief is still a thief.
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helleborine
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Registered: 21-2-2010
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They seem very rich; the warehouse, which is rather small (it would have to be larger if they actually stocked what they have in their catalog, but it
is large enough to repackage dubious chemicals scavenged from shady sources in India). They seem to have about half a dozen employees on their
"payroll." I'd love for them to be subpoena'd and testify against their disgraced employer.
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undead_alchemist
Hazard to Others
Posts: 189
Registered: 12-1-2007
Location: Vancouver, Canada
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Mood: Tired, Cleaning up corporate messes at work!
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Found this on a search for a chemical:
Science Alliance Distributor United States
Internet source for chemicals, glassware, and scientific equipment for industrial, research, and academic interests. [More results]
URL: http://www.sciencelab.com in English [Translate]
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anotheronebitesthedust
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Registered: 24-6-2007
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Wow that is very interesting if indeed it is linked to Science Alliance. I actually remember thinking it was a coincidence both companies originated
in Humble, TX. Perhaps the owner o Science Alliance sold it when he could no longer run it.
| Quote: |
They seem very rich
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I highly doubt it. Especially if they bought that house before the housing prices crashed in the USA. I'm
pretty sure they are the type of people who live off of credit and are probably very in debt. Plus I doubt they have many loyal customers with the
amount of complaints against them. They even rip off colleges and universities! Those could've been great potential clients. It's actually kind of sad
that this company could actually be very successful with the amount of advertising and internet traffic they get. If only it was run by someone with a
bit of business savvy. I mean really, most chemicals can be bought dirt cheap in India and China and turned over for massive profits, it's such a
simple easy to follow business plan, and most customers wouldn't mind having to wait a few weeks as long as they get what they pay for.
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Phosphor-ing
Hazard to Others
Posts: 247
Registered: 31-5-2006
Location: Deep South, USA
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Mood: Inquisitive
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Science Alliance was Strike's old company busted in 2001 for supplying drug cooks there wares.
"The nine most terrifying words in the English language are: 'I'm from the government and I'm here to help.'" -Ronald Reagan
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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Another place to voice a complaint:
http://www.mywot.com/en/scorecard/sciencelab.com/comment-618... >>> your assistance in adding your own story is much appreciated.
Please continue adding to this site:
http://www.siteadvisor.com/sites/www.sciencelab.com
Also, I've contacted the webmaster for ChemBuyersGuide.com - he's an honest fellow and he wants to check it out, but if he finds sciencelab.com to be
a bad apple, they may remove their listing from the website.
And if that wasn't enough, I've filled up a merchant violation form with mastercard.com
http://www.mastercard.com/us/personal/en/contactus/merchantv...
I'm also busy posting warnings to every forum I belong to.
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helleborine
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One more thing.
The Texas Attorney General is VERY interested in people filing actual complaints that they can follow through, they need as many as possible to make a
case.
So it is NOT hopeless, I urge everyone to take 10 minutes, and file a complaint with law enforcement.
They are waiting:
http://www.oag.state.tx.us/
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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The clowns that were backordered at least 4 months on DMSO, wrote me the following hilarious missive:
| Quote: | I am an independent consultant currently working with ScienceLab.com and I
was asked to review your order. I completely understand your frustration
with the process through which you have come through to this point. With
that said, my goal is to help you reach some type of resolution with the
company. Ultimately, I would like to speak with you on the phone in order
to prevent any discussion from being lost in translation over email, but
before we get to that point I would like to clarify a few points.
Can you confirm your receipt of two (2) 500ML units of Propylene Glycol,
USP, item number SLP2974-500ML?
Can you confirm receipt of a cashier's check, Serial # 0082803249, written
for $207.83?
Can you confirm that the payment initially made for your purchase was made
by MasterCard ending in 0977 for the amount of $379.58 on April 16, 2009?
Secondary to those confirmations, which I appreciate you making for me, it
appears that right off the bat you are still owed $35 for a Hazardous
Materials fee for a product that was not shipped; you mentioned in an email
that you wanted a refund of $473.77 in Canadian dollars. Would you mind
justifying that amount relative to the payment initially made?
Please understand that I am only asking these questions to clarify your
perspective on the matter; I am not challenging your perspective in any way.
As stated before, I do understand your frustration and hopefully, in the
end, some of that frustration can be relieved. While I have not dealt with
your specific issue before today, many of your frustrations in dealing with
ScienceLab.com have been addressed since February 1. New policies and
procedures have been implemented to prevent these types of customer service
issues; and, while I am sure it is quite unlikely that you will ever find
the need to call ScienceLab.com again, if you did, I am sure you would have
quite a different experience. I would be more than welcoming of any
constructive criticism you might provide in order to help me improve the
system.
On a personal note, while the most obvious scapegoat for the blame of your
issues and that of some other customers are the owners of the company, as
they are ultimately responsible for what happens within the walls of their
business, in no way would either have accepted the status of your order had
they been truly aware of the situation with your order. Unfortunately, in
the past two years, while each has dealt with a bout with cancer and been
mostly out of the office, the office manager abused her privileges and the
situation with which the owners were faced. Granted, that is no excuse, but
I do think that type of clarification should have some impact on the public
personal postings made by yourself and two other customers. The internet is
a powerful tool for advocating the positive or negative aspects of a
company, but personal attacks at an individual's family or listing their
children's names (as another unhappy customer did) is not necessarily the
best way to go about getting the desired results. But, that's just my
opinion and to be honest I hope that if we can resolve this issue from a
business standpoint then you might be willing to retract personal
information attacks. It is our responsibility as a company, on the other
hand, to responsibly address the concerns you have regarding your experience
in dealing with the company.
Thank you for your time in reading this lengthy email, and if you are
willing, I hope we can speak on the phone in order to completely resolve
this matter at a time that would be most convenient for you.
Best regards,
XXX
Business Development
ScienceLab.com, Inc.
chase@sciencelab.com
281.441.4400 phone
281.441.4409 fax
14025 Smith Road
Houston, Texas 77396 |
[Edited on 4-20-2010 by Polverone]
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helleborine
Harmless
Posts: 41
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TO which I replied:
| Quote: | The propylene glycol was (1) at least 40 year old, (2) is dark amber so Lord
only knows it it is propylene glycol, and (3) it was NOT kept in an amber
bottle to protect it from light degradation. Amateurs know this. People
that "sell" chemicals ought to know better.
I want to be refunded for that so-called propylene that was clearly
scavenged from another lab and perhaps mislabeled. I am a retired molecular
biologist, I know what propylene glycol should look like, short chain, long
chain, it's ALWAYS a clear liquid kept in an amber bottle.
$473.77 is the amount I was charged in CANADIAN dollars. The exchange rate
has changed. I want to be refunded the equivalent of $473.77 CDN. Period.
I will not accept a penny less. Don't try to short change me.
There is no cashier's cheque. That is a JOKE. And a lie. You don't even
say what bank it's from, haha. First of all, I paid by Master Card, you
refund me on MasterCard. That's what everyone does. Not for an instant do
I believe that you ever sent me a cashier's cheque, the very suggestion is
absurd. It takes some nerve to continue lying at this point.
I'm not sure what changes you've made to the company, but even after
February 1, no one answers phones or emails at sciencelab.com.
Since you are capable of lying about a fictional cashier's cheque, you're
probably not beyond lying about the owners having cancer, too. I don't
believe it. There's no cancer. The shame of being thieves may keep them
out of the office - that I believe.
I will continue warning everyone not to purchase from sciencelab.com all
over the internet until I receive my full refund in Canadian dollars. When
I receive my money back, I will stop. However, I will never retract my
complaints with your company like you have gotten other people to do. It
shouldn't ever have come to this. I shouldn't need to scream my head off
all over the place to get a refund that was owed to me and should have been
refunded a AUTOMATICALLY a long time ago. You should have refunded me
earlier. Period.
I will never, ever, bring the owner's children into this. I will not harass
the owners at home. I will not cross any legal boundaries. I will use
every public forum and legal avenue for them to be brought to JUSTICE. So
that they stop robbing people.
With the time it took to make up that fake serial number for a phantom
cashier's cheque, you could have refunded me already.
That's the only thing that will shut me up.
Also, you're no independent consultant, your phone number is at
Sciencelab.com. Really.
I hope that by now you realize that I'm no fool.
I don't want to speak to you on the phone. I want my money back. TODAY.
You can call me now, but I'm leaving in 20 minutes. And I don't want to
hear any sob stories, or pleading for retraction of my comments. I want the
money. Nothing else will do. |
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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Mood: No Mood
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Hey guys, you know that fellow that documented his misadventures with receiving used glassware from sciencelab.com? He took the page down this week.
Was he buttered up by sciencelab.com??? MMmmmmm...maybeee. But don't worry, I 've got screenshots from the Google cache.
They're stalling refunding me and they hope I'll go away in the mean time. How hard up is this company for a sum below five hundred bucks? Quite a
bit hard up I should think, because if they had any sense, they would have long refunded me, at the first sign that I am Trouble, at least two months
ago.
This morning, I got this retort in my mailbox (NOTE: NO REFUND STILL)
| Quote: | I appreciate your comments and your hesitancy to accept my previous statements; but, I personally stand by everything that I stated. I am a business
development consultant hired by ScienceLab.com; my intent was not to insinuate that I am not paid by the company, but to simply let you know that I
was brought in as a consultant to improve the operations of the business. The check, to my understanding, was cut and mailed on 3/10/2010; I am
emailing now from home, but I will confirm that with the bank first thing in the morning.
I have no reason to try to pull the wool over your eyes. I also am not stupid and am fully aware that trying to do so would only make this situation
more stressful for you; so, there is no benefit to ScienceLab.com by doing so.
I will call you tomorrow afternoon, Wednesday, after 1:00pm Central time if that is an okay time frame for you.
I can tell you in advance though that the only way you will receive a further refund is by cashier's check; due to restrictions ScienceLab.com has
with the credit card processing company, as many companies do, it is not possible to refund your MasterCard since it has been a year. Again, I
understand your hesitancy in accepting that, but it is just the way it is. My full expectation is that you won't be satisfied until the money is
deposited into your bank account, and I will proceed accordingly. The first check should be arriving soon; I will also email you in the morning to
what address it was mailed. Thank you in advance for your patience while I help you resolve this.
In the meantime, you can feel free to call or email me at any time and I will respond.
Thank you again,
Chase |
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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Mood: No Mood
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I should take these fools to Judge Judy.
| Quote: | I don't believe a word you say. You can't even get your story straight and
you keep contradicting yourself.
There is no way a company that doesn't answer telephones or responds to
emails sent me a cheque back in October, THREE full months after I canceled
the order, and when I hadn't complained yet. Quick! Forge something on
PhotoShop if you can. And now you tell me I should receive the "first
cheque" "soon" and that you'll confirm which adress it was sent to? I
already know what you're going to say, and it couldn't be clearer that
you're trying to fool me again.
Another sign that you're lying is that you're ready to cut me another
"cheque" without proof that your imaginary first "cheque" didn't get cashed.
Never in a million years will I believe that I was so special that I got my
refund without asking, while you were neglecting on refunding everyone else.
Looking at reviews on the internet, you rob everyone you can.
You bloody well can send me a credit through Master Card. Are you kidding
me? You think I'm a moron??? Master Card doesn't give a rat's tutu if
someone wants to GIVE money through them. You're trying to buy time and
send me a bad cheque, or a cheque for a lesser amount than what I'm asking.
Stop it. Stop the nonsense already.
Also, in the MONTHS when I did start to complain, with increasing anger,
someone, somewhere, would have told me that a cheque had been sent and TRIED
TO FIX THIS. Because through all this, Stacey and Rob HAVE been receiving
my emails. They just chose to ignore them, figuring they'd ride this one
out like they rode all the other ones. So there was no cheque then, and
there is no cheque now, and there will never be any cheque; at least one
that clears.
The situation is not stressful for me. It's stressful for Stacey and Rob
Tyler, because they are criminals, and criminals, one day, rob the wrong
person, and get their comeupance. And by this I mean telling their 4
children that they're going to spend a few months with aunt Mildred while
they're off serving their sentences in one of Texas' world-renowned
penitentiary facilities. Everyday that the credit doesn't appear on my
Master Card statement, it's going to get more stressful for them. And may I
remind you that once rung, bells cannot be unrung.
As I said, you don't need to call. It's not like you're going to be
successful sweet talking me.
All you need to say is: "check with Master Card we have issued a refund for
$473.77 CDN" |
Oh BTW, I am in Canada but I have a shipping address in the US - a warehouse (I import wind chimes and bird feeders, I have an import permit etc) -
that's where they sent the chemicals. They're going to say they sent the nonexistent chque to the US address so that they can pretend it got lost, is
getting lost, and will get lost.
They really, really think I'm a complete moron. I'm totally on to them I'm not letting anything pass.
They're so used to people getting sick of it and going away, and lying, they still think they can put me off forever, they're just pissing time away
to postpone the refund as indefinitely as possible.
Have you ever had a company chat you up so much before giving you a refund that they very clearly owe you?
You can see that they are worried about bad internet press, though. That gets to them, it seems. That fellow took his photo-journalism down
recently... and they're giving a cancer sob story, and their children were named, blah blah, can you imagine how many customers they had to rob before
hitting one that was crazy enough to find their kid's name? Yeah, they sent ME a cheque in October without me asking. They're trying to get me to
stop telling the truth about them. They don't want the truth to be known.
You can see the criminal mind at work; totally unscrupulous, lies as earnestly as honest people tell the truth, invoke pity with false cancer stories,
blame it all on the hurricane, the bad office manager, woe is us! Have pity! Understand us! Meanwhile, they're hanging on to my refund money like
their children will skip food for a week if they part with the cash.
But Stacey D Tyler does have money to give to right wing political parties, though, that's on the public record.
[Edited on 17-3-2010 by helleborine]
[Edited on 17-3-2010 by helleborine]
[Edited on 17-3-2010 by helleborine]
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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Mood: No Mood
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Hahhhhhhhhhhhhhhhhhhhhaaaa
You're going to Looooooooooooooooove this one.
Before, they were saying that they refunded me back in october. Now they're saying they wrote a cheque a week ago!
Lies.
I call lies.
| Quote: | Please refer to my email below: a cashier's check was cut on March 10, 2010, last week, for $207.83. Please confirm for me when you have deposited
this check into your bank and it has cleared. I have not stated that I would arrange for a second check to be cut before you have confirmed receipt
of the first.
If you do not wish to speak with me on the phone, then please do email me once you have deposited and cleared the first check.
I reiterate that in no way have I asked you to retract any statements regarding your experience with the company, nor have I set any expectations for
myselfthat you will cease to seek your refund until you have received your refund deposited and cleared into your bank.
Thank you again, and please feel free to contact me any time.
Chase |
My response:
| Quote: | Pffffffft
You owe me more than $207.83.
That would mean that a liter of far-gone, totally degraded, light damaged propylene glycol (or some unknown liquid) cost me $200. You're out of your
minds.
Also, if you'd actually written me a cheque on March 10, you can bet your sweet bippy that you would have told me March 10. Or in the first letter
you wrote me. Or in the second one you wrote me.
I don't think you learned your lesson, I'm like a Truth Machine. I can tell the truth from a fib.
Stop lying.
Give me the FULL $473.77 CDN Master Card credit I deserve. Now.
There is no cheque, but just for giggles, I'm going to say that you should stop payment on it, and credit Master Card. Like, first thing in the
morning when you get to the office. |
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JohnWW
International Hazard
Posts: 2849
Registered: 27-7-2004
Location: New Zealand
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That sounds like yet another case of "your check is in the mail"!
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anotheronebitesthedust
Hazard to Others
Posts: 189
Registered: 24-6-2007
Member Is Offline
Mood: No Mood
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Helleborine please don't stop, you're too good at this. Sciencelab has really shown their true colors, they're just a couple of shallow thiefs,
leeching off of society. It takes a really special type of person to blame his criminal activities on cancer. I'm sure he'll be telling the IRS he
didn't pay his taxes because his daughter has leprosy. | Quote: | | I am a business development consultant hired by ScienceLab.com |
By "business development consultant" he
really means Staceys nephew. Or Robert's alter ego lol. Someone should take a shit in a box and send it to their children. Label it Propylene Glycol.
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hissingnoise
International Hazard
Posts: 3940
Registered: 26-12-2002
Member Is Offline
Mood: Pulverulescent!
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Right wing?
You've been too easy on this prick.
It's time to go to on the offensive for real. . .
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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They removed one of the comments on this page:
http://www.siteadvisor.com/sites/sciencelab.com/postid/?p=38...
It now has (1) bad shopping experience instead of the (2).
They say:
"Thanks for visiting and we hope you'll enjoy your ScienceLab.com shopping experience."
Not responsible for ripped spleens resulting from the above comment.
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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I got an email from the BBB saying they were about to close my complaint because the thieves at sciencelab.com issued me a refund.
Er, they haven't! I'm still waiting.
So I refused the closing of the complaint
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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My next step... since I'm a seasoned webmaster deeply versed in search optimization techniques, is to blow their website downward in search engine
result pages.
It's going to cost me money and be a lot of hard work... but it's close to 16:00 local time and I haven't been reimbursed yet.
The clock is ticking faster and faster.
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
Member Is Offline
Mood: No Mood
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You may want to reddit if you have a second:
http://www.reddit.com/r/reddit.com/comments/bf8f5/sciencelab...
CLICK ON THE UP ARROW, please, it's a GOOD THING!
[Edited on 19-3-2010 by helleborine]
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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I beginning to wonder if the four Tyler tykes are going to have to go without food for a week if ScienceLab.com parts with my refund money, aka their
illegally gotten gains.
Wednesday morning, they asked me to scan my MC bill to show that my purchase had been converted to $473.77 CDN (that is the amount I want to be
reimbursed). I replied with the scanned document immediately (they probably hoped I didn't have it, haha). I was promised by Chase that he'd get
back to me on Wednesday afternoon with an update, possibly even a phone call.
It's now Friday. No word from Chase who has to know his wages come from defending criminals.
Therefore, I will up the ante.
It's now time to launch Operation Ruin ScienceLab.com's Google Rankings. I'm going to unleash all my search engine optimization
skills on these still-unconvicted, still-unjailed thieves.
Since ultimately I want my refund, I'm going to begin with an onslaught on Google Image. Just to give them a chance. And, ScienceLab.com, let
something be very clear: once I put something on the internet, it's FOREVER. I won't remove it. So the longer you wait, the worse it's going to be,
permanently. Google Image is a little slow on the uptake; but my work is going to pan out sooner rather than later.
It might be a good idea at this point for Stacy Dement Tyler and Rob Tyler of ScienceLab.com to pass the hat with the employees if they want to keep
their jobs, Or start saving by downgrading the string cheese snacks with store brand granola bars in the kid's lunches. If that's what it takes.
It would be a wise investment.
[Edited on 4-20-2010 by Polverone]
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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Hehe.
I now own the domain name SCIENCELAB-MSDS.com
The "MSDS" is strategic choice. I did my research, and I know what I'm doing. I'm also going to make money off that website. More than the refund,
haha. I never work for free, my skills are valuable.
Stalling my refund is becoming increasing problematic for the future of sciencelab.com.
Within a couple of months, it's quite possible that my very legitimate and non-libelous website diminishes their prospects of perpetrating fraud on
un-suspecting customers by a hefty 25%.
All legal and on the up and up.
If they refund me the $473.77+$60 webhosting and name registration fee by Monday, I may be willing to call the whole thing off. But since I totally
not expect this to happen, I'm going full steam ahead and should have something very juicy online before the weekend is over.
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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Mood: No Mood
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I have to fix the menu bar and I need to add the actual content, but the new website is all formatted.
I have tons of material, and I will spend the next week filling up the pages. I am going to TRY to be funny. I am always funny when I am irate.
Keeping my fingers crossed.
If anyone now or in the future would like to provide photos of dumpster-diving chemicals that people have received from sciencelab.com, please send
them to me! There is an email link at the bottom of the page on the website.
If you have any ideas, funny, tragic or otherwise, I am also keenly interested.
ScienceLab.com: fraud or sham?
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undead_alchemist
Hazard to Others
Posts: 189
Registered: 12-1-2007
Location: Vancouver, Canada
Member Is Offline
Mood: Tired, Cleaning up corporate messes at work!
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Found that they are selling controlled drugs as well.
http://www.sciencelab.com/page/S/PVAR/10413/SLF1567
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helleborine
Harmless
Posts: 41
Registered: 21-2-2010
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Thanks for the tip, took a screenshot and will add to website.
I also took pictures this morning of my "propylene glycol."
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hissingnoise
International Hazard
Posts: 3940
Registered: 26-12-2002
Member Is Offline
Mood: Pulverulescent!
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I looked twice!
Thought I was hallucinating!
$1326.79 a GRAM!!!
WTF!
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