ELS Ltd.: Good afternoon, Euro Lab Supplies
Anon.: Hi, may I please speak with {removed}?
ELS Ltd.: Yes, I am {removed}
Anon.: Hi {removed}, this is {removed}, I sent you an email yesterday about the chemical order.
ELS Ltd.: Right
Anon.: Did you receive it?
ELS Ltd.: Let me have a look at my emails
Anon.: Do you know when I can expect a reply from you?
ELS Ltd.: Let me have a look for it first.
Anon.: Yes. It was sent yesterday morning.
ELS Ltd.: Right, I am sorry but we cannot supply supplies to you, it is company policy and nothing to do with the law.
It is how we operate our company policy and thats the policy we have. We dont supply chemicals to residents
Anon.: But you told me this policy is based on advice from the Home Office.
ELS Ltd.: That's right. Yes we have advice from the Home Office and various contacts with the police as well.
Since we are a private company we decide who we deal with and who we don't deal with.
Unfortunately we are not going to deal with you so you can send as many emails as you want but we are not going to supply you any
chemicals I am afraid.
Anon.: And why have you decided not to deal with me?
ELS Ltd.: It is company policy, as I've said. We don't have to explain anything more than that.
It is company policy we don't supply chemicals to people at homes.
Anon.: But this policy you said was based on advice from the Home Office.
ELS Ltd.: That's right.
Anon.: Do you mind if I have this policy document?
ELS Ltd.: This is not a discussion, we have made a decision, that's it I am afraid maam.
So unfortunately we cannot supply them to yourself. That's it.
So please don't send me any emails or bother me at the office again, please.
Thank you.
{ELS Ltd. hangs up}
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